eConage software KCM Knowledge collaboration platform

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eConage KCM Knowledge collaboration platform

Business Challenges

In the era of knowledge economy, knowledge is the core intangible asset of enterprises; knowledge management is an important means to improve the operational efficiency, business replication ability and innovation ability of enterprises. Enterprise knowledge management often has the following challenges

Knowledge distributed storage

Disclosure of important data such as data, plans, plans, and minutes is not centralized and effective through systematic storage and management.

Insufficient knowledge reuse

Knowledge of business experience, materials, and programs have not been precipitated, and the reuse rate is low. The knowledge training for new employees and promoted employees is inefficient.

Serious loss of intellectual assets

Inadequate control of the lack of authority; the knowledge stored in the employee's personal computer when the flow of personnel is lost

Inconvenient knowledge sharing

Difficulties in accessing and invoking documentation; lack of knowledge of active push mechanisms

Knowledge Base

Similar to databases, a knowledge base is the logical unit for organizing, storing, and managing knowledge. Each knowledge base can flexibly establish a multi-level directory structure and a multi-level permission mechanism to build a knowledge base according to different dimensions.

Classified by organization

Group knowledge base, branch knowledge, department knowledge base

Classified by target audience

New employee knowledge base, project knowledge base

Classified by line of business

Management knowledge base, marketing knowledge base, engineering knowledge base

Classified by knowledge source

External knowledge base, internal knowledge base

Classified by functional use

Process knowledge base, institutional knowledge base

KCM Architecture and Modules

Knowledge storage

Unified storage and precipitation of enterprise knowledge through knowledge base

Knowledge precipitation

Process knowledge, tasks, meetings, etc. continue to be deposited into the knowledge base

Knowledge Sharing

Search, browse, collect, comment, recommend

Knowledge push

Knowledge is actively pushed to various streams and work scenarios

Knowledge subscription

Selectively receive the latest knowledge as needed

Knowledge navigation

Guide your target audience through knowledge maps to quickly discover the knowledge you need

Knowledge portal

Focus on the required knowledge through refined access control

Statistical Analysis

Analyze knowledge utilization and user contribution, and increase knowledge management participation

Knowledge Portal

Multi-level portal

Define company knowledge portal, department knowledge portal, project knowledge portal and personal knowledge portal as needed, and set corresponding portal permissions

knowledge base

Set up the corresponding public knowledge base and dedicated knowledge base according to the portal business needs

Knowledge push

After the related knowledge is updated, it is automatically pushed to the portal according to the settings for easy viewing.

Interactive Community

Knowledge quiz, expert interaction

Knowledge Push & Subscription

Label definition

Multi-dimensional association of posts, professions, categories, etc. for knowledge through multiple tags (TAG)

Knowledge push

According to the knowledge base, keywords, and multi-label, knowledge can be effectively pushed to the portal or process work phase, so that users can discover and call relevant knowledge.

Knowledge subscription

According to the knowledge attribute set by the user, the user can discover new knowledge in time.

Knowledge Discovery

Search

Keyword and tag search and support full-text search

View

The view of the knowledge base's Native Structure, or the view of the Tag Structure

Map

Guide users to access the corresponding knowledge base through graphical navigation, such as new employee induction knowledge map

Process

Process management

Review knowledge-related processes such as the release, update, and abolition of knowledge to ensure the accuracy of important knowledge

Process and knowledge closed loop

On the one hand, knowledge accumulation in the process is precipitated, on the other hand, knowledge is pushed to the process, and the process and knowledge are closed.

Knowledge Community

Ranking

Knowledge contribution and reward

Knowledge heat tracking

Statistically analyze the most searched keywords, documents with high recent click rates, and newly uploaded documents

Quiz

The public area where users ask questions and posts, and the valuable knowledge and answers can be precipitated after reviewing the knowledge base.

Expert community

Interact with domain experts to continue knowledge precipitation

Share & Manage

View

Preview, download, print, and share

Management

Property settings, label settings, version management, operation history, statistical analysis

Safety

Multi-level permission settings from knowledge base, folder to file

Mobile

Support all kinds of mobile document viewing